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Letterhead FAQ Free Letterhead Creator

letterhead faq Letterhead FAQ for Free Letterhead Creator is provided here to help you create your letterhead in the easiest, most trouble free way possible. Most problems are caused when people don't read the directions. The wisest piece of advice we can offer is that you carefully read the directions. This program is very simple to use, but in order to make it compatible with our users systems it has been developed to be used according to the directions provided at each step.

Letterhead FAQ

Letterhead FAQ for Free Letterhead Creator

During the creation process my background or logo won't show up.
Why doesn't my letterhead background print?
How do I change my background or logo?
How do I use my own background or logo?
Why doesn't the letterhead come out the right size on the preview page?
Why don't my fonts work right?
Why does the letterhead run off the page after printing?
Why does the letterhead have a half inch border?
How do I correct errors or make changes in my images or information?
How much does it cost, how much letterhead can I make?
Where can I get additional help?
Is this program for sale?


During the creation process my background or logo won't show up.
  1. You may have some sort of security software or browser incompatibility that is disabling this functionality in this program. If you cannot resolve this issue it is suggested that you use a logo or background from our gallery.
Why doesn't my letterhead background print?
  1. If your browser is not set correctly the background images of your letterhead will NOT be printed.
    We have found a bug with IE itself that occurs when you use the print button on the toolbar. The backgrounds will not print even if you have set the browser to print backgrounds. To rectify this, click File, then Print from the top menu. Printing this way will print the backgrounds as opposed to using the toolbar button.

    For IE8+:
    Go to File, then Page Setup, check the Print Background Colors and Images box, uncheck Enable Shrink to Fit.

    To correctly set Internet Explorer 7 or lower:
    1. Go to Tools > Internet Options…
    2. Select the Advanced tab > scroll down to Printing
    3. Check the Print background colors and images box
    4. Click Apply then OK

    To correctly set Firefox, Opera & Safari:
    1. Go to File > Page Setup
    2. Select the Format & Options tab > check the Print Background box.
How do I change my background or logo?
  1. To change your background or logo simply go through the background or logo pages and click on the circle under your desired image to select it.
How do I use my own background or logo?
  1. To use your own background or logo click the circle to the left of the address box on the MYLG logo page.
  2. Enter the web address of your desired image then click OK.
Why doesn't the letterhead come out the right size on the preview page?
  1. You need to use Internet Explorer 5 or higher browser.
  2. Make sure that during Preview the letterhead is not longer or taller than the blue bar guides. Also, make sure the blue bars are not pushed apart in the corner where they meet. The Sizing Guide discusses issues with cards, but it works the same for the letterhead.
  3. Don't use too many characters in the lines provided on the letterhead. Different styles many be able to handle more or less characters depending upon the style layout.
  4. Don't allow the text to wrap to the next line as this can distort the size of the letterhead. If it does wrap remove characters until it doesn't.
  5. When using your own logo image make sure it is not too big or it will distort the size of the letterhead the background size won't affect the size. The size of the logo is dependent on the style you choose.
  6. Choose a smaller text size by using a smaller number from the Size select boxes.
  7. Choose another font some fonts are more compact than others, such as Arial.
  8. Remove a line if the letterhead is too wide.
  9. If you have made your text bold you can try unchecking the bold box, bold letters are larger than normal weight letters.
Why don't my fonts work right?
  1. Consult our fonts guide it also contains information about where to get more free fonts for you to use. It talks about the business card creator but it is exactly the same.
Why does the letterhead run off the page after printing?
  1. If the letterhead runs off the page after printing, go to File then Page Setup on your browser and set the margins correctly then it should work.
Why does the letterhead have a half inch border?
  1. We created the program to print the letterhead with half inch margins in order to make the program compatible with our user's systems. Some people's browsers may not allow zero margins to be set. Also, some people's printers may not print all the way to the right edge. Setting the margins to one half inch alleviates these problems so everyone can have consistent results.
How do I correct errors or make changes in my images or information?
  1. Check your card for typographical and grammatical errors, if you are not satisfied with the copy and image selected press "My Info." If you want to try another letterhead style or another background press "Preview" on that page there is a collection of buttons at the bottom that will allow you to edit each section. These buttons are also on the "Finish" page, if you are happy with your letterhead press "Print" at the bottom.
How much does it cost, how many letterheads can I make?
  1. There is no cost or membership and you can make as many letterheads as you like, whenever you like, our free letterhead creator program is always available.
Where can I get additional help?
  1. Please consult our Help and Support page.
Is this program for sale?
  1. No, at this time we don't have any plans to offer this program for sale.
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